RETURNS

All items purchased through APC are considered either a stock or non-stock item.  Items can be either shipped from our inventory within APC or directly shipped from the manufacturer's facility. (Considered a drop ship direct order). 

Stock orders:

All parts, inks and consumables that are stock items within APC and shipped from our warehouse can be returned within (30) business days from invoice date.  Item(s) to be returned to APC at the customers expense (except in cases where APC has shipped you the wrong part) and are subject to inspection upon receipt.  

Direct Ship Orders:

All parts, inks and consumables that are not in stock at APC and are to be shipped directly to your facility from the manufacturer's warehouse can be returned within (30) business days from invoice date.  Item(s) to be returned to the MANUFACTURER at the customers expense (except in cases where APC has shipped you the wrong part) and are subject to:  

• Inspection upon receipt 
• Inspected item has been reviewed and considered acceptable and re-sellable by the manufacturer -  (* See below *) 
• Any restock fee's imposed by the corresponding manufacturer.   (Up to 25%) 

You should expect to receive your refund within 1-3 business days of us receiving and inspecting the accepted item. Refund will be given in the same way it was received Check, PayPal, Debit or Credit Card.

Repair parts are intended for installation by factory trained and authorized technicians. We assume no liability for equipment damage or lost revenue due to improper installations. Please view the "Terms & Conditions" below for full details.

 If you have any questions regarding a return, we encourage you to reach out to our Customer Service Department by: 

• Phone:  (855) 927-2465
• Email:  orders@apcink.com 

* Mimaki USA Items: 

1. MUST BE IN THE ORIGINAL/UNOPENED PACKAGING TO BE CONSIDERED RETURNABLE!
2. Restock fees WILL apply